We take privacy seriously, and we want to inform you about the ways that LINK processes personal data. By using our webpage it is treated as consent to our Privacy Policy, this also means that you agree with our terms. Should you not agree to our Privacy Policy, we encourage you not to engage or interact with us in any way.
LINK Mobility Poland Sp. z o.o. hereinafter called “SMSAPI” is a part of Norwegian LINK Mobility Group AS (org. no 984 066 910) hereinafter called “LINK”. LINK Mobility consists of many subsidiaries, all companies that are a part of the LINK Mobility Group can be found here https://linkmobility.com/list.
EU/EEA headquarters of LINK is Link Mobility Group Holding ASA (reg. no. no. 920 901 336), located in Norway.
Each subsidiary is responsible for processing Personal Data in accordance with this Privacy Statement. Data Controller for this site is: LINK Mobility Poland sp. z o.o.
“SMSAPI” is responsible for processing Personal Data. SMSAPI processes Personal Data within applicable laws and regulations.
We will be using some terms that will be common within this privacy statement and which should be understood in accordance with Article 4 of the GDPR.
When you use LINK or SMSAPI products and services we process those general types of personal data:
SMSAPI will retain Personal Data for as long as it is necessary to fulfill the purposes for processing and will as a main rule retain Personal Data until termination of the agreement or until end users request deletion. Please note that legal obligations, e.g. statutory rules related to storage for accounting purposes or anti-terrorism laws may make it necessary to store Personal Data after the termination of the agreement. Continued storage may also occur where such storage is necessary for the purposes of legitimate interests pursued by SMSAPI, including, but not limited to, the establishment, exercise or defense of legal claims.
How SMSAPI processes Personal Data as Data Controller is defined and described in this privacy notice and if applicable the data processing agreement or the terms and conditions between SMSAPI and our customer/supplier, or it is processed due to SMSAPI’s legitimate legal interest.
If applicable the data processing of your personal data is based on one or more of the following legal basis:
SMSAPI may obtain your data as Customer when, for example, you contact our sales team, when you register on our website or sign up for our web or email services we may ask you to provide personal information. This may include your name, address/zip code/city/country, telephone number and/or e-mail address.
We may also collect and process further Personal Data or information you will provide us if you are contacting us with specific requests and/or to apply to vacancies, questions on job postings or spontaneous applications.
Develop and manage sales proposals, bids, and quotes, Manage customers’ accounts | Based on GDPR Art. 6. 1. a, b, c and f Data retention during the time of validity of the agreement and after the agreement lapses by the term of reasonable inquiries (up to 6 years) | LINK processes for the purpose of signing and handling the agreement with employees, other hired personnel, consultants or management of LINK Customers Notifying Customers/Suppliers and their representatives and employees of:
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Manage Customer service, Investor or Supplier issues, requests, and inquiries | Based on Art. 6. 1. b, c and f GDPR Data retention during the time of validity of the agreement and after the agreement lapses by the term of reasonable inquiries (up to 12 months) | LINK contacts the customer in relation to the customer inquiries Responding to inquiries:
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Measure customer satisfaction with customer problems, requests, and inquiries handling (NPS) | Based on Art. 6. 1. f GDPR Data retention to up to 1 month after the NPS round is done. | Customer Satisfaction Surveys. |
We may also collect information about your visit to this website through the use and placement of cookies. This includes, among other things, the Internet protocol address (IP address), browser type, browser version, which pages you visit within the website, the duration of the visit and the page views of your computer. We use cookies for this purpose. You can read more about Cookies below.
By visiting our page you accept our Privacy Statement. Should you not agree to our Privacy Policy, we encourage you not to engage or interact with us in any way.
Website management Website analytics | Based on GDPR Art. 6. 1. a and f GDPR. Up to 12 months of last visit | For the purpose of website management and analytics Improve and evaluate our website and services; Obtain an insight into the use of our website, as described below in the cookie section |
Manage leads/opportunities via contact from on the website | GDPR Art. 6. 1. a and f GDPR Up to 12 months from last contact | For the purpose of replying to inquiries from potential customers and customers
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LINK routes messages like SMS, various forms of OTT or email from our customer (acting a Data Controller) to the end user (Data Subject) via chosen channel by the LINK customer.
Messaging (SMS/OTT) - monitoring of traffic (investigation, error searching) | GDPR Art. 6 . 1 c,f GDPR Up to 12 months | To send and route messages like SMS, OTT from our customer (acting a Data Controller) to the end user (Data Subject). Comply with laws and regulations. |
Please refer to internal documentation.
Depending on the service and the Customers use of the service in question, we may as Data Controller process Personal Data within the following categories
In some cases, SMSAPI will be able to link Personal Data collected by several different services, as long as the data is collected for the same purpose.
Your data will not be used in an automated decision-making system, including profiling.
Data Subjects can at any time:
Right to lodge a complaint with a supervisory authority
If you believe that SMSAPI processing of personal data infringes relevant data protection regulations, you are entitled to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of the alleged infringement, or other relevant supervisory authority.
How do SMSAPI process Personal Data as a Data Processor is defined and described in the agreement between SMSAPI and our Customer, the Data Controller, and in the description of the respective services. The data about an individual (Data Subject) that we process as a Data Processor depends on which of our services are used by Customer.
SMSAPI processing of Personal Data on behalf of the Customer is governed by a Data Processing Agreement (DPA), and SMSAPI will only process Personal Data to provide our services to the customer, and in accordance with the DPA and the customer’s instructions. Upon termination of the agreement or instructions from the customer, we will delete or return the Personal Data processed under the agreement, unless otherwise required by mandatory law.
Examples of processing activities
Depending on the service and the customer’s use of the service in question, we may as Data Processor process Personal Data within the following categories
Legal basis for processing:
Safeguarding Personal Data is of the utmost importance to SMSAPI. We therefore continuously work to protect Personal Data. Our information security policy and personal data protection policy embraces protection for personnel, data, IT infrastructure, internal and public networks, as well as office buildings and technical facilities. Specific Technical and Organizational Measures can be found in our Data Processing Agreement. Special attention is given to information such as Personal Data.
Our security work aims to balance risk exposure, business value, available technology, vulnerabilities, and threats in order to comply with applicable laws, regulations as well as with contractual demands.
SMSAPI strives to implement security measures by setting appropriate levels of protection for Personal Data and by so preventing disclosure of Personal Data to unauthorized parties, externally and internally.
SMSAPI may disclose personal data to third party vendors and hosting partners who perform services for SMSAPI, in order to be able to deliver the services. The list of subprocessors is available here, in the "LINK Poland" file.
These third party vendors will only use the Personal Data for the purposes they were collected and in order to perform their services towards SMSAPI. The relationship to such third party vendors will be governed by a Data Processing Agreement.
LINK may disclose personal data of business contacts and visitors to the Site between all entities listed as subsidiaries in the LINK Mobility Group. LINK also has subsidiaries that are located outside the EU/EEA. Access to personal data from subsidiaries is protected by standard contractual clauses signed by LINK Mobility Group and all subsidiaries.
The disclosure of Personal Data to public bodies may occur if and to the extent required by law and current regulations.
Your personal data may be transferred to a third country (USA) based on your explicit content.
How does LINK ensure transfer to third countries in accordance with requirements coming from 01/2020 Recommendations by the EDBP?
Following the judgement of the Court of Justice of the European Union (“CJEU”) of 16 July 2020 Data Protection Commissioner v. Facebook Ireland LTD, Maximillian Schrems, C-311/18 (“Schrems II”), and in the Recommendations 01/2020 from the European Data Protection Board (“EDPB”) adopted on 10 November 2020, the measures required in order for transfer of personal data outside the European Economic Area (“EEA”) require a higher level of specification and care on the side of the entities responsible for such transfers to comply with the GDPR.
LINK mobility implements the specified requirements in accordance with the steps below:
LINK Mobility ensures through its contracts with third parties and its internal processes that transfers to countries outside the EEA do not take place without LINK Mobility’s knowledge and documentation of such transfer.
LINK Mobility does not rely on legacy safeguards for transfer (Privacy Shield and Safe Harbor). If any transfer is required, only European Commission adequacy decisions, and the current safeguards as listed under GDPR Article 46 are chosen.
Transfer is performed only if the laws of the country in question, including any supplementary measures in place, do not prevent processing in compliance with the requirements for the applicable transfer.
SMSAPI may collect information about you in connection with social networking sites in several ways
To learn more about the privacy practices of a social networking site on which you interact with SMSAPI, please refer to the privacy policy for that social networking site.
SMSAPI uses cookies and similar technologies on our websites. We use them to ensure the proper functioning of the site and delivery of services, to provide a better user experience, to keep statistics, and to measure the effectiveness of marketing activities.
Cookies are small text files containing a string of characters that can be placed on a computer or mobile device to identify a unique browser or device. Cookies cannot harm your computer or files on your computer. They only let the site or service know if your computer or device has visited the site or service before. Cookies can be used to understand how a site or service is used. They also help you navigate between pages more efficiently, remember your preferences, and improve your browsing experience.
Categories of cookies used on SMSAPI websites:
By law, we require user consent for the use of certain cookies. SMSAPI uses preferential, marketing, and statistical cookies on our site with informed, specific, voluntary, and unambiguous consent given during the user's first visit using the Cookiebot tool. The consent can be withdrawn or modified at any time using the shortcut in the screen's lower-left corner. Necessary cookies are placed by default because they are responsible for the site's correct operation.
It is also possible to manage and control cookies using the user's browser or private browsing mode (incognito), which deletes the files when the browser is closed.
The table below shows the declaration of cookies used on the site by type: essential, statistical, preferential, and marketing. The declaration includes such information as:
Of particular note are cookies placed by third-party advertising systems. They are used to analyze website traffic after contact with ads in the advertising environment of Google Ads, Meta Ads, LinkedIn Ads, and Microsoft Ads and, more accurately, adjust the content and placement of ads. They also allow the creation of audience groups and user segments based on the information provided on the website.
For information on the use of data by third-party advertising systems, see the following pages:
| Supplier | Link to privacy policy |
|---|---|
| Google LLC / Google Ireland Ltd | https://policies.google.com |
| Microsoft Ireland Ltd | https://privacy.microsoft.com/en-gb/privacystatement |
| Meta Platforms Ireland Limited | https://www.facebook.com/privacy/policy/ |
| LinkedIn Ireland Unlimited Company | https://www.linkedin.com/legal/privacy-policy |
When you consent to cookies and other technologies in the Marketing category, we collect the information you provide in the forms on the SMSAPI pages. Enhanced Conversions (Google) and Advanced Matching (Meta) mechanisms use this data in advertising systems to create precise matches and increase the accuracy of measuring marketing activities. The data sent to the systems supplements the site's conversion information in encrypted form to protect privacy.
If you are a direct customer of SMSAPI, please contact our Customer Support: https://www.smsapi.com/en/contact
Our Customer Support can also assist you in getting in touch with LINK Data Protection Officer (DPO) – Jan Wieczorkiewicz.
If you are an end user of a SMSAPI customer, please contact the relevant SMSAPI customer directly.
If you are not a direct client of SMSAPI, and you have received a message via SMSAPI systems, we would kindly inform you that this has could only happen only on behalf of one of our Customers. In this case, you must contact the sender of the message directly. Each SMSAPI client declares that it has the right to process the personal data of the customers to whom the message is sent.
SMSAPI reserves the right to modify this privacy statement. The most recent revision shall supersede any earlier versions. The current version of the privacy notice will be available at SMSAPI website or at request at all times. We advise that you check the privacy notice from time to time, to keep up to date with the current notice. We will notify you of any changes to the privacy notice that you are entitled to receive information about or which requires your consent.
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